Contact Us

We may be contacted in the following ways:

General Questions

For general questions about Optum ParentSteps, please contact us via the following:

  • Email:
  • Phone: (877) 801-3507

For general questions about HealthAllies, please contact us via the following

  • Phone: (800) 860-8773


Infertility Nurse Consultations

Seeking infertility treatment can be a difficult process. To provide eligible ParentSteps members with additional educational and support resources, we provide access to experienced infertility nurses. In fact, you can work with a single nurse throughout your treatment journey. 


For questions about diagnosis, treatment options, your plan of care or general support, please contact a ParentSteps nurse via phone (toll-free):


(866) 774-4626


ParentSteps nurse consults are scheduled from 7 a.m. - 6 p.m. CST, Monday through Friday, excluding holidays.

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